Support

Email support@tryupdog.app. A person reads it, usually within a few days.

Reporting something broken

Send a bug report. It helps if you include:

• what you did, and what happened instead of what you expected
• your iPhone model and iOS version
• the UpDog version, shown at the bottom of the Settings screen

Things you can do yourself, faster

Delete your account and its data

This is in the app, under Settings. You do not need to email us and wait. It removes the data that has been synced for your account.

Move your data to a new phone

UpDog keeps your data on the device, so it does not follow you to a new phone on its own. Add an email address in the app before you switch. Then sign in with that address on the new phone and your data comes back. Signing in is a one-time code sent to that address, so there is no password.

Share a puppy with someone else

Invite them to your household from the app. You will both log against the same puppy and see each other's entries.

Privacy questions

The privacy policy covers what is stored, what leaves your phone, and the three companies that receive anything. If it does not answer your question, email support@tryupdog.app and it will get answered.

Terms

The terms of service cover what you agree to by using the app.